Deals with the day-to-day or short-term planning for delivery of a business process is referred to as what?

• A. Strategic Objectives
• B. Long-term Planning
• C. Corporate Policy
• D. Operational Objectives

Answer: (D)

Day-to-day planning for delivering a business process is governed by operational objectives. These objectives turn strategic aims into concrete, short-term targets for how work gets done—setting specific outputs, quality standards, timelines, and resource use within daily operations. They focus on immediate actions needed to run processes smoothly and efficiently, typically over short horizons like days, weeks, or months.

This differs from strategic objectives, which look at long-term direction and broader goals for the organization; long-term planning, which is about shaping future horizons; and corporate policy, which provides overarching rules and guidelines rather than specific short-term targets. So, for planning that covers the daily execution of tasks and delivery, the most appropriate term is operational objectives.